Blog


Posted in News on July 20 2017 by Lansweeper Team

 

Hi! My name is Bart and I'm the lead SysAdmin at Lansweeper.

I would like you to join me in celebrating the most epic day of the year: SysAdmin Day! As we’re on approaching of the official festivities on Friday the 28th of July, the Lansweeper team would like to honor the greatest SysAdmins by handing out our own prestigious awards. Besides eternal glory & respect, we'll give away three $500 AMAZON GIFT CARDS to the best entry in each category. Check out the Award Categories below and pick your favorite(s).
 

SysAdmin Awards

Sysadmin Award categories

 

Asset Relation Most Unique Asset Rarest Help Desk Ticket

Funniest Asset/User

Relation

Most Unique Asset

Rarest Help Desk

Ticket Type

'It's complicated'? 'Never, ever getting back together with that old laptop'? 'Recently divorced'? Make it Lansweeper official.

A space shuttle? A pool table? The company BBQ? A smart fridge? The lawn mower? The sky is the limit with this one!

'Is it plugged in?' or 'Try again when sober' are just a few examples of ticket types you don't want your users to see.

Enter here

Enter here

Enter here

 

The winners will be personally contacted & announced on SysAdmin Day, July 28th.

View our Terms & Conditions here.

 

Posted in News on May 15 2017 by Lansweeper Team
Vulnerable to WannaCry?  
Over the weekend, we've all heard about WannaCry, WannaCrypt, WCRY and a smattering of other names. The gist: it's a ransomware program targeting Windows operating systems by leveraging an SMB vulnerability.
Microsoft issued critical security bulletin MS17-010 listing patches for the various affected operating systems.

Lansweeper can tell you in a matter of seconds which devices are vulnerable and need to be patched.

You can find a step-by-step guide on our forum.

Help out a friend  
Do you know any colleagues that could use Lansweeper right about now, have them contact support@lansweeper.com. We'll help them out. No strings attached.    

 

Posted in Updates on December 01 2016 by Lansweeper Team

Summary

By creating a custom crafted Windows service an attacker can cause a remote execution on the administrator's workstation.

Severity: Critical

Although there are no signs that this vulnerability is exploited in the wild, Lansweeper recommends installing this update as soon as possible.

Products Affected

Lansweeper 4.x, 5.x, 6.0.0.45 and earlier

Available Updates

Lansweeper 6.0.0.48, which can be downloaded from our download page

How To Update

Updating Lansweeper is easy, quick and completely free of charge. The latest installer can be found on our download page. A detailed step-by-step guide on how to update can be found in this knowledge base article.

Acknowledgements

Bartlomiej Pokrzywinski and Ewerson Guimaraes from Security Competence Center / Poland

Posted in News on April 12 2016 by Lansweeper Team

The new Lansweeper 6.0 is available for download. It’s no secret anymore that Lansweeper 6.0 comes with a functional Help Desk fully integrated with our mature IT asset management solution. Take the opportunity to get acquainted with the reorganized 6.0 menu and the various new functionalities this brand new version includes. Aside from the Help Desk feature, the new release includes a knowledge base as well as a calendar. You can now update to version 6.0 by using the installer available on the download page of our website.

Lansweeper 6.0 is available to all customers, just like any other update we release. The help desk section is licensed on a per agent basis, including one free agent license in all existing and newly purchased Lansweeper licenses. An unlimited number of users can open tickets, but you pay a fee per agent that responds to those tickets. Additional agent licenses can be purchased through our online store at $ 10 per agent per month. For additional information, please contact our Sales team.

HelpDesk

A selection of included functionalities is listed below. More details of the included features, important help desk concepts, and terminology can be found here.

  • A fully functional help desk that integrates with Lansweeper.
  • A feature-rich ticketing system that allows people inside and outside of your company to send questions and request support. The ticketing part of the help desk includes, among others, the following features:
    • Tickets can be created through the web console, via email, API and the import feature.
    • Organization of tickets into ticket types.
    • Prioritization of tickets through ticket priorities and follow-ups.
    • Custom fields, optionally nested, to add extra information to tickets in an organized way.
    • Ticket filters, tabs and notifications to easily organize tickets into various overviews.
    • Ticket templates and outgoing email templates (auto reply).
    • Ticket dispatching, automatic assignment and closing of tickets.
    • SLAs to set company standards for the handling and resolution of tickets.
    • Customization options like signatures, different ticket sorting methods, email alerts and more.
  • A knowledge base to share articles with your employees on a variety of topics.
  • A calendar to keep track of meetings, vacation days and more. Calendar events can be linked to tickets.
  • Optional customization of the look and feel of the help desk.
  • Flexible security settings that restrict web console access through a system of roles and permissions.
Posted in Updates on August 12 2015 by Lansweeper Team

Lansweeper version 5.3.0.13 is now available for download. You can perform a free update of your existing installation by downloading this installer and then following these update instructions. The most important thing the update adds is support for Windows 10. You should now be able to install Lansweeper on Windows 10 without issue, as well as scan Windows 10 machines. Another addition in 5.3.0.13 is a new asset/user action plugin for the latest Chrome releases.

Below is a summary of some of the most important changes. A complete list of bug fixes, changes and additions can be found in this changelog. Have a question about this update? The Lansweeper support team can be reached at support@lansweeper.com

  • Added: Windows 10 support.
  • Added: Replacement extension for the old Chrome plugin.
  • Added: OS end of life reports.
  • Added: Extra website version check on upgrade/install.
  • Added: Informative page for Error 500 issues.
  • Added: Support for .pcc file extension.
  • Changed: New HTTPS certificate with 2048 bit RSA encryption.
  • Changed: Updated Visual C++ installation from 2008 to 2012.
  • Changed: Smaller installer, required components are now downloaded when not installed.
  • Changed: Asset name when scanned device only has an IP address.
  • Changed: Increased the length of the values in tsysCustomNames.
  • Changed: Procedure of defining a scanned asset as 'Unknown'.
  • Changed: IP rescan priority.
  • Changed: Add alias for HDD model in built-in reports.
1 2 3 ...>>

Subscribe to our feed

Got a question?
support@lansweeper.com
sales@lansweeper.com
+1 917 382 3697
+44 203 695 7908
+32 52 696 696

Categories
Beta (2)
News (10)
Updates (12)
Tutorials (2)